Privacy Policy

We understand that your personal information is valuable, and at Dentistry First, we are committed to protecting your privacy. This policy explains how we collect, handle, and safeguard your data when you use our website, www.dentistryfirst.com.au, or receive dental care from us.

Information We Collect

We may gather various details to tailor your dental care and optimize your experience:

– Personal Information:

This includes your name, contact information (email, phone, address), date of birth, medical and dental history, and insurance details. We only collect this information when you voluntarily provide it to us, either through our website or during your appointments.

– Website Activity:

As you navigate our website, we gather data about how you interact with it. This includes your IP address, browser type, device information, and the pages you visit. This helps us understand how our website is used so we can make improvements.

– Cookies and Similar Technologies:

We use cookies and similar tools to enhance your browsing experience. These tools allow us to remember your preferences, personalize content, and analyze website traffic. You can control cookies through your browser settings, but disabling them may limit certain website features.

How We Use Your Information

We utilize the information we collect for several purposes:

– Personalised Dental Care:

We use your personal and medical information to create a customized treatment plan tailored to your specific needs. This includes scheduling appointments, communicating with you about your oral health, and ensuring that your care is comprehensive and effective.

– Communication:

We may use your contact information to send appointment reminders, updates about your treatment plan, and relevant information about our services. We value your privacy and will never share your contact information with third parties for marketing purposes.

– Website Optimization:

We analyze website activity to identify areas where we can improve and enhance the user experience. This data helps us understand what information is most valuable to our patients and how we can make our website more user-friendly.

– Billing and Insurance:

We may use your information to process payments, submit insurance claims, and maintain accurate financial records for both you and our practice.

– Regulatory Compliance:

We adhere to all applicable laws and regulations regarding the collection and use of personal information, including the Australian Privacy Principles.

– Service Improvement:

We may use de-identified and aggregated data for research and analysis purposes. This helps us identify trends, improve our services, and better understand the dental health needs of our community.

Sharing Your Information

We respect your privacy and will only share your information in limited situations:

– Collaboration with Healthcare Providers:

With your explicit permission, we may share relevant information with other healthcare professionals involved in your treatment, such as specialists or laboratories, to ensure coordinated care.

– Trusted Business Partners:

We work with trusted business associates who provide services on our behalf, such as payment processing or IT support. These partners are contractually obligated to uphold the confidentiality of your data.

– Legal Obligations:

We may be required to disclose your information if compelled by law, court order, or government request.

Protecting Your Data

Safeguarding your personal information is a top priority for us. We employ robust, industry-standard security measures, such as data encryption and strict access controls, to protect your information from unauthorized viewing, changes, or leaks. Our security practices are continuously reviewed and updated to stay ahead of emerging threats. However, it’s important to understand that no method of transmitting or storing data electronically can be completely risk-free.

Your Rights and Choices

You have certain rights regarding your personal information:

– Access and Correction:

You have the right to request access to your personal information and to have any inaccuracies corrected.

– Consent Withdrawal:

If you have previously provided consent for us to process your information, you have the right to withdraw that consent at any time.

– Complaints:

If you believe your privacy rights have been violated, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Policy Updates

Contact Us

Should you have any questions or concerns regarding our Privacy Policy or the way we manage your personal information, please reach out to us at admin@dentistryfirst.com.au. We value your privacy and strive to be transparent in how we collect, utilize, and safeguard your data.